Booking Policies

1. Cancellation policy

The cancellation fee is $250, with a 48-hour grace period. There is no separate refundable deposit.

Questions? Call (817) 482-0813 or email kyle@mccawpm.com.

2. Rental agreement

The rental agreement is shown as an option at checkout. When you click to book, you will see it as part of the booking steps, so you can read it before you pay.

This page is a summary. When you book, you agree to these policies and to the rental agreement for your stay. If the two ever differ, the rental agreement controls.

Send your dates and we will follow up.

3. Travel insurance

Travel insurance is offered as an option at checkout. When you click to book, you will see it as part of the booking steps.

Travel insurance is not included in your rental price. We are not an insurance company. We suggest you look at a plan before you pay, since it can cover things like illness, trip delays and some weather problems.

4. Payment security

We confirm your dates first, then send a secure booking link.

Card payments go through Authorize.Net. Our website does not store your full card number.

5. Fees and taxes

These are the add-on fees. Nothing is added at the last minute.

Florida and county lodging taxes are added where the law requires them. Your quote shows the full total before you pay.

6. Check-in and check-out

Check-in is at 4 PM and check-out is at 10 AM. Your arrival steps come with your booking confirmation. We send the full address and arrival instructions after you book.

Please leave the home on time so the cleaners can get it ready for the next family. Late check-out needs our approval in advance.

7. Guests and occupancy

• The home sleeps up to 12 guests. That is the most who may stay, including children.
• The person who books must be an adult, 18 or older, and must stay at the home.
• Extra overnight guests are not allowed. Day visitors need our approval before they arrive.
• The resort controls access with wristbands, so the guests on your booking are the guests who stay.

8. House rules

• No parties or events. This is a family vacation home.
• No smoking or vaping inside the home.
• Pets are welcome. Tell us before you arrive. The pet fee is in the table above. You are responsible for any pet damage and for cleaning up after your pet.
• Be a good neighbor. Follow the quiet hours of Windsor Hills Resort. Keep noise down outside and by the pool.
• Take care of the home. Report anything broken or missing as soon as you notice it.

Guests who break these rules may be asked to leave, and the stay is not refunded.

9. Resort rules

Our Disney Home sits inside the gated Windsor Hills Resort. Your stay also follows the resort rules for parking, pool and club areas, noise, and guest conduct. Any fines the resort charges because of your group are your responsibility.

10. Damage and deposit

You are responsible for damage to the home or its contents beyond normal wear and tear, caused by you, your guests or your pets. We may use the card on file to cover the cost. There is no separate refundable deposit.

Lost keys, extra cleaning and missing items can be charged as well. We will tell you what happened and show you the cost.

11. Safety and risk

The pool, hot tub, stairs and game room are used at your own risk.

• There is no lifeguard. Adults must watch children at the pool and hot tub at all times.
• Use the hot tub, pool, grill and game room equipment the way they are meant to be used.
• Know where the smoke detectors and exits are. Call 911 in an emergency, then call us.

12. Liability

We are not responsible for injury, illness, loss or damage to you, your guests or your belongings during your stay, except where Florida law says we are. Please keep valuables with you. Each guest is responsible for their own actions and for the actions of the people in their group.

If your group causes a claim, loss or fine, you agree to cover it.

13. Weather and emergencies

Florida weather can change fast. If a mandatory evacuation order or a closure affects your dates, call us as soon as you can. We will work through it with you under your rental agreement. We cannot control weather, park closures, utility outages or road work, and they do not change the rental price.

14. Disney, law and disputes

We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Walt Disney Company or any of its subsidiaries or its affiliates. All Disney parks, attractions, lands, shows, event names, etc. are registered trademarks of The Walt Disney Company.

Florida law applies to your booking. If we cannot settle a problem by talking, it will be handled in the courts of Osceola County, Florida.